Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Any product ordered may be cancelled prior to processing payment. However, if the order has already been processed and shipped, a 20% restocking fee will apply to the total purchase. No products may be returned for credit after 30 days from receipt of the products by the customer. There are no credit returns on installed items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Gift cards
* Downloadable software products
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Cancellations
Orders that have not been shipped can be cancelled by written or verbal request. Order cancellations that are requested before the order ships are subject to a 3% restocking fee. We are charged a non-refundable processing fee for every order, which will therefore not be refunded to the customer.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@billetproshop.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@billetproshop.com
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Click HERE to submit a return request.
Manual NanoPRO 
Software FTManager (Available on 3/13)
CAD NanoPRO
Manual NanoPRO 
Software FTManager (Available on 3/13)
